Dover International Speedway Jobs

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Sales & Marketing: Ticket Sales
Event Experience Specialist - Dover International Speedway, Inc. (Dover, DE)

Dover International Speedway

Major Focus: An Event Experience Specialist at Dover International Speedway must be willing and able to engage in direct contact with each and every fan that visits The Monster Mile.

The focus of this position is three-fold:

1. To actively market ticket sales with individuals, and national and local companies to sell them on the value of attending events at Dover International Speedway.. This function will comprise approximately 50% of the job duties.
2. To provide an exemplary customer service experience, whether over the phone or in person, for our fans; identifying their specific needs and likes, and offering them opportunities to enhance and maximizing their event experience. This function will comprise approximately 25% of the job duties but will touch upon every task and duty performed.
3. To perform various ticket operations responsibilities, including but not limited to ticket fulfillment. This function will comprise approximately 25% of the job duties.

Essential Functions:

  • Makes outbound calls to non-current individuals, businesses and organizations to drive ticket sales as per established goals.
  •  Contacts current customers to renew and potentially upgrade ticket packages as per established goals.
  • Completes accurate records of ticket sales activity.
  • Maintains an understanding of the ticketing system for the purpose of ticket sales to search for new customer or renewal leads.
  • Enthusiastically participates in sales training as provided.
  • Displays an intimate knowledge of Dover International Speedway and is able to verbalize that knowledge to fans in an effort to enhance their event experience.
  •  Researches and identifies problems on customer accounts and works with supervisor(s) to provide solutions.
  •  Requests and identifies specific needs of each customer and offers seats/packages that best fit the specific customer.
  • Receives and processes inbound calls with the focus on providing an exceptional customer service experience, including but not limited to ticket sales and renewals, promotional packages, additional events, event specific add-ons, invoice inquiries, seat relocations, and upgrades.
  • Assists with ticket invoice ripping, stuffing and mailing.
  • Processes tickets purchases.
  • Balances money and ticket sales at the end of each business day.
  • Assists with event responsibilities regarding race day operations, including but not limited to, race weekend sales and customer service.
  • Issues letters of authorization for lost tickets as approved by management.
  •  Other duties as assigned.

Requirements / Education:

  • High School Diploma, college preferred.
  • Must be a self-starter and demonstrate initiative.
  • Must possess strong communications skills (verbal and written).
  • Must be outgoing and personable and able to carry on a conversation over the phone.
  • Must display creativity and the ability to adapt sales training and customer service methods to individual customers.
  • Must be willing to assist others – customers and co-workers – and be able to work as a member of a team.
  • Must be able to work under pressure of deadlines, including extended hours and some weekends required.
  • Must have strong organizational skills and be able to multi-task when needed.
  • Must be able to handle rejection.
  • Basic math skills to balance accounts and count change/money.
  • Some local travel may be required.


Organizational Relationships:

Accountable to: Director of Ticket Sales and Operations
Accountable for: N/A

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.
Dover International Speedway is an equal opportunity employer.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. Have you ever pleaded guilty or no contest to, or been convicted of, a felony or misdemeanor, excluding minor traffic violations? ? Indicate yes or no

2. (A "yes" answer will not automatically disqualify an applicant. The seriousness of the crime, date of conviction and other surrounding circumstances will be considered.)

3. If "yes", explain:

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Facility Operations: Security
Event Staff - Security - Dover International Speedway,Inc. (Dover, DE)

Position used on an as needed basis.

ESSENTIAL FUNCTIONS:

· Maintains physical security program elements as directed.

· Promotes pro-active security.

· Coaches those less experienced in established security responsibilities and procedures.

· Conducts security inspections as directed.

· Controls and reduces security risk through education and preventive measures.

·  Assists with accident investigations, reports on findings, makes recommendations and takes corrective actions as directed.

REQUIREMENTS/EDUCATION

· Law Enforcement, military or previous security experience desirable.

· Some knowledge of general security standards helpful.

· Leadership skills desirable.

· Operations experience at a large sports / entertainment venue helpful.

·  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

·  Ability to write reports and business correspondence if necessary.

·  Ability to effectively present information and respond to questions.

·  Ability to communicate effectively, both orally and in writing with all levels within the organization.

·  Ability to multi-task and to meet deadlines.

·  Ability to define problems, collects data, establish facts, and draw valid conclusions.

·  Sound judgment and problem-solving skills.

·  Good organizational skills.

·  Ability to stand in one location and/or walk during all types of weather for extended periods of time.

·  Ability to work extended shifts (more than 12 hours) as necessary.

· Flexible as to work location / assignment and shift duration.

·  Ability to be in close proximity to and function around moving vehicles, loud noises and large crowds.

·  Ability to meet additional requirements as added/modified.

ORGANIZATIONAL RELATIONSHIPS:

·  Accountable to: Dover International Speedway - Manager of Security Operations.

The above description denotes some of the specific characteristics which are necessary to perform the principle functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Dover International Speedway,Inc. is an equal opportunity employer.

 Also you must be available to attend training from 8:30am – 12pm on either Saturday,April 22nd, or Sunday April 30,2017. It is a mandatory training, so if they are not able to make these dates, you are not eligible for hire.

The schedule for the Events:

  • Spring Nascar Event

    • Saturday, May 27, 2017 – Monday, June 5, 2017

  • Firefly Music Festival

    • Tuesday, June 6, 2017 – Friday, June 30, 2017

  • Fall Nascar Event

    • Saturday, September 23, 2017 – Monday, October 2, 2017

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever pleaded guilty or no contest to, or been convicted of, a felony or misdemeanor, excluding minor traffic violations? ? Indicate yes or no

2. A "yes" answer will not automatically disqualify an applicant. The seriousness of the crime, date of conviction and other surrounding circumstances will be considered. If "yes", explain. Type N/A if not applicable.

3. If "yes", explain:

4. Which mandatory training session will you be attending? Circle one Saturday or Sunday.

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Facility Operations: Facility/Venue Management
Intern - Event Operations 2017 (Spring/Summer) - Dover International Speedway,Inc. (Dover, DE)

INTERN – EVENT OPERATIONS 2017 (Spring/Summer)

MAJOR FOCUS:

Provide support to the Event Operations department on a daily basis, particularly in the areas of facility rentals, concessions, merchandise and hospitality.

ESSENTIAL FUNCTIONS:

• Assist with daily office functions, including but not limited to: answering phone calls, copying, filing, assembling training materials, etc.

• Assist with event planning procedures as it relates to the Operations Department. • Assist in processing paperwork for new and returning event staff.

• Assist with event day responsibilities including set-up and breakdown of all events.

• Assist with the procurement of event related items; to include researching vendorsand requesting cost quotes.

OTHER FUNCTIONS:

• Update and distribute a merchandise catalog for each race.

• Assist warehouse staff and group volunteers on flash day.

• Distribute uniform shirts to warehouse staff and volunteer groups, record trackingnumbers to ensure all are returned. • Update and assemble all training materials for all areas within the department.

• Assemble daily packets for all merchandise and program outlets.

• Assist with payroll for Race weekend and Firefly Music Festival for all areas.

• Assist in setting up office trailer for Firefly.

• Assist with employee check-in/check-out for music festival.

• Help to verify all suite menu orders from clients.

• Assist with updating spreadsheets and databases through data entry.

• Provide exceptional customer service.

• Work safely, following all established safety rules and regulations.

• Communicate effectively with co-workers, supervisors and guests.

• Follow all relevant policies and procedures.

ADDITIONAL FUNCTIONS:

• Perform other duties as assigned.

REQUIREMENTS / EDUCATION:

• Must be enrolled in an accredited undergraduate or graduate program majoring in related fields.

• Must be available to work 20 – 40 hours per week and during all major events.

• Must be able to multitask in a fast paced work environment for a spring/summer internship.

• Must be a self-starter and demonstrate initiative in a fast-paced environment.

• Must possess strong written and verbal communication skills.

• Must be able to work independently or in a team environment.

• Must have strong organizational skills.

• Must have the ability to maintain a professional and positive attitude while interacting with both internal and external customers.

• Must be proficient in Microsoft Office software programs including Word, Excel, Publisher and PowerPoint.

• Must have the ability to work extended hours including nights, weekends, holidays as directed.

• Must be able to report to work on time as scheduled.

• Must be able to successfully pass a background check.

• Must present an overall professional appearance and report to work in appropriate attire. The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

Dover International Speedway, Inc. is an equal opportunity employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Have you ever pleaded guilty or no contest to, or been convicted of, a felony or misdemeanor, excluding minor traffic violations? ??Yes ??No

2. A "yes" answer will not automatically disqualify an applicant. The seriousness of the crime, date of conviction and other surrounding circumstances will be considered. If "yes", explain. Type N/A if not applicable.

3. If "yes", explain:

4. Please indicate your first available date to work.__________

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Internships: Any Internship
Internship Notification - Dover International Speedway (Various Locations, US)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of internships with Dover Motorsports as they become posted matching the notification buttons you checked on this application form.

If you wish to update your information, go to "edit your information" at the top of this page, put in your email address and the password you used to create your profile

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Apply for Future Notification Only: Future Notification
Future Notification Only - Dover International Speedway (Various Locations, US)

By creating a profile here, you are not considered an applicant for any job. Rather, you can be notified of positions with Dover Motorsports as they become posted matching the notification buttons you checked on this application form.

If you wish to update your information, go to “My Account-TeamWork Online” at the top of this page, put in your email address and the password you used to create your profile

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