MAJOR FOCUS:

• To maintain the highest level of customer service while promoting motorsports ticket sales.

ESSENTIAL FUNCTIONS:

• Responsible for all sales of tickets including but not limited to motorsports..
• Answer all customer inquiries regarding tickets, seating, promotions, events, etc.
• Responsible for relocating customer seats, renewing tickets and for ripping, stuffing and mailing invoices, renewals, tickets and upgrades.
• Make outbound and receive inbound calls for the purpose of ticket/promotional package sales and/or customer surveys.
• Develop an understanding of the PSI ticketing system in order to access customer accounts and properly process ticket purchases.
• Balance money and tickets at the end of the day.
• Contact customers regarding missed due dates.
• Reallocate tickets.
• Issue letters of authorization for lost tickets as approved by management.
• Responsible for manual sales during race weekend.
• Research problems on customer accounts.
• Process mail (payments, renewals, address changes, brochure requests, etc.)
• Knowledgeable about all aspects of areas (handicap, parking, will call, etc.)
• Certified report, postage reports, credit balance report, balance due report and house ticket report.
• Maintain batch records.
• Maintain tracking record for all sales.
• Upgrades for all expansions.
• Prepare will call for race weekend.
• Proof information for all mailers for customers.
• Inventory tickets for race week.
• Participate in brainstorming meetings.
• Other duties as assigned.

REQUIREMENTS/EDUCATION:

• High School Diploma or equivalent required.
• Must have strong organizational skills, be an effective communicator and have the ability to work well with fellow employees – must be a team player.
• Must be a self-starter with a strong work ethic and positive attitude.
• Effective written and verbal communication skills.
• Basic math skills to balance accounts and count change/money.
• Ability to sit/stand for extended periods of time-four (4) hours.
• Ability to reach for specific items within local work area.
• Ability to bend, stoop or kneel; ability to climb, ascend/descend stairs and travel to various parts of the facility.

ORGANIZATIONAL RELATIONSHIPS:

• Accountable to: Manager-Ticketing
• Accountable for: N/A The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Gateway International Raceway. is an equal opportunity employer WOMEN AND MINORITIES ARE ENCOURAGED TO APPLY.”